Technical Troubleshoot Consultant

Rrootshell Technologiiss Pvt Ltd

Mumbai, India

2-4 Years

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Job Description

Hello All,

Greetings from Rrootshell Technologiiss Pvt Ltd

We are HIRING for #Support Executive (Technical Troubleshoot Consultant)

This is for FULL -TIME role

Location: On-site (Mumbai Olympus Thane) - Preferred local candidates only

Experience : Minimum 2 years in technical troubleshooting

Exposure to Windows, macOS, iOS, and Android environments

Communication Skills : Must be excellent

Must-Have Skills:

Experience: 2 4 years

Note: Focussing on candidates who fixes software issues for customers and talks confidently with them

Job Summary:

We are looking for a Support Executive with strong technical troubleshooting skills and excellent communication to support software/application issues across multiple platforms.

Key Requirements:

Minimum 2 years experience in technical support / technical troubleshooting
Strong technical troubleshooting skills across Windows, macOS, iOS, and Android
Excellent communication skills (verbal & written) CEFR B2 minimum (C1 preferred)
Strong analytical and problem-solving skills to identify root causes
Ability to provide First Call Resolution and handle omni-channel support
Experience in customer handling, including escalation management
Accurate case documentation and working knowledge of CRM tools
Experience supporting software / application issues (Adobe products or similar tools)