Key Responsibilities:
Training Design & Delivery
- Develop, deliver, and continuously refine training programs for warehouse staff, supervisors, managers, customers, and key stakeholders across geographies.
- Design, implement, and manage a comprehensive training framework with annual training calendars, structured syllabi, and detailed session schedules.
- Focus on safety protocols, process compliance, automation usage, and operational excellence.
- Ensure onboarding programs for new hires accelerate ramp-up time and establish strong foundations in GreyOrange's systems, tools, and standards.
Learning Needs Analysis
- Collaborate with operations leaders, floor managers, and process owners to identify skills gaps, recurring challenges, and training priorities.
- Translate operational requirements into structured learning interventions with measurable outcomes.
Content Development
- Create practical, engaging training materials including visual aids, process simulations, hands-on demos, and modular content.
- Develop comprehensive process documents and Standard Operating Procedures (SOPs) tailored to diverse audiences.
- Ensure accessibility for mixed literacy levels and multicultural teams.
Performance Measurement
- Track training effectiveness through KPIs such as productivity, accuracy, safety compliance, and error rates.
- Integrate assessments, knowledge checks, and certification processes to validate competencies and drive continuous workforce capability building.
- Provide feedback and recommend corrective actions when training outcomes fall short.
Culture & Knowledge Sharing
- Promote a continuous learning culture via structured peer-to-peer knowledge sharing on the warehouse floor.
- Support change management during the adoption of new technologies or processes.
Required Background:
- 3–6 years of experience in warehouse operations — e-commerce, retail, or 3PL preferred.
- Strong understanding of inbound, outbound, inventory control, safety standards, and floor operations.
- Excellent communication and facilitation skills, able to engage teams at all levels.
- Comfortable working in fast-paced, tech-driven environments with tight turnaround times.
- Prior exposure to process training, audits, SOP creation, or compliance programs is advantageous.
Preferred Qualifications:
- Professional certifications in Training, Learning & Development, or Instructional Design (e.g., ASTD, CPTM, Kirkpatrick, ADDIE methodology).
- Experience designing digital or blended learning solutions (e.g., e-learning, mobile learning, video-based training).
- Exposure to automation or robotics-enabled warehouse environments.
- Proficiency with LMS platforms, training analytics tools, and content development software.
- Experience working in global or cross-cultural workforce environments.
- Strong problem-solving, adaptability, and stakeholder management skills.
