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Job Title: Technical Trainer
Role Overview
We are looking for a technically strong and growth-oriented Technical Trainer who will contribute to product enablement, implementation training, and internal capability building for assigned Qualys products.
This role is designed as a progressive ownership role. Over time, the Technical Trainer will evolve into a Product Owner for assigned products owning implementation frameworks, structured training programs, and mentoring Technical Implementation Engineers (TIEs).
This position combines technical depth, hands-on implementation exposure, and structured learning design.
Work Model
Relocation to Pune required.
Hybrid model: 3 days in office, 2 days remote.
Global Role - may involve Night shifts to Train global audience
Role Structure
This is a dual-impact role involving:
- Training Design & Delivery
- Implementation Exposure & Enablement
As you grow in the role, you will progressively take ownership of product-level enablement responsibilities.
Key Responsibilities (Initial Phase)
Training Delivery & Content Development
- Deliver structured technical training sessions for:
- Technical Implementation Engineers (TIEs)
- Support teams
- Engineering stakeholders (where required)
- Assist in developing training materials including:
- Instructor-led modules
- Lab guides
- Break-fix scenarios
- Assessments
- Support creation and maintenance of virtual lab environments
- Consolidate product knowledge into structured learning modules aligned with learning principles
- Participate in New Product Introduction (NPI) knowledge consolidation
Implementation Exposure
- Shadow and assist in customer onboarding projects
- Participate in architecture discussions and deployment reviews
- Understand implementation milestones, deployment sequencing, and integration workflows
- Support documentation of implementation best practices
- Identify automation opportunities in onboarding processes
Progressive Ownership (Growth Path)
Over time, the Technical Trainer is expected to grow into:
- Owning a defined group of products end-to-end
- Designing structured implementation training programs independently
- Training TIEs on deployment models and architecture validation
- Training Support and Engineering on internal architecture and troubleshooting
- Mentoring TIEs during post-training implementation cycles
- Executing implementation projects independently
- Researching product behavior, APIs, and integrations independently (without relying on SMEs for every knowledge requirement)
- Defining onboarding frameworks and standard deployment patterns
The role is designed to evolve into full product ownership based on demonstrated capability and technical depth.
Required Skills & Experience
- 37 years of working or Training experience in Enterprise IT products (Security, DevOps, QA, Support, or Implementation roles)
- Strong understanding of enterprise software fundamentals:
- Operating Systems
- Networking
- Cybersecurity concepts
- Cloud Platform fundamentals
- APIs
- Databases
- Strong troubleshooting mindset
- Ability to learn complex technical systems independently
- Clear communication and presentation skills
- Interest in both implementation and training domains
- Ability to manage parallel responsibilities effectively
Preferred Qualifications
- Experience in Technical Support , customer onboarding , Technical Training or technical implementation
- Exposure to public cloud platforms (AWS, Azure, GCP, OCI)
- Basic scripting experience (Python, Bash, API scripting)
- Experience building lab environments
- Familiarity with Qualys products
What Success Looks Like In This Role
- High-quality, structured training programs aligned with real implementation scenarios
- Increased independence in implementation enablement and knowledge consolidation
- Smooth transition into product-level ownership responsibilities
- Strong technical capability uplift across internal teams
