About The Role
RentoMojo is seeking a passionate and energetic Trainer - Quality & Process to join our growing warehouse team. This role involves ensuring the highest standards of quality and service while adhering to company processes. Key responsibilities include:
Key Responsibilities
- Develop, deliver, and maintain training programs focused on quality, after-sales service, and warehouse processes.
- Manage and coordinate training rollout across all cities for helpers, drivers, executives, and managers using classroom sessions, online videos, and handbook-based learning.
- Monitor adherence to Standard Operating Procedures (SOPs); manage feedback and escalation loops and implement targeted retraining where necessary.
- Serve as the subject matter expert (SME) for the appliance category and contribute to technical content development.
- Design and implement quality control procedures, policies, and best practices for warehouse operations.
- Conduct regular training sessions, coaching, and mentoring to ensure staff have the required knowledge and skills for quality control, inventory management, and order fulfillment.
- Observe and audit warehouse operations to identify gaps and opportunities for improvement.
- Develop and implement process improvements to optimize operations and uphold quality standards.
- Maintain and update training materials and documentation to reflect procedural and policy changes.
- Collaborate with cross-functional teams to investigate and resolve quality control issues.
- Track, measure, and analyze training effectiveness using metrics; iterate and improve programs based on results.
- Support continuous improvement through technology adoption and implementation of industry best practices.
- Prepare and maintain comprehensive documentation for training, audits, and quality control activities.
- Stay informed on industry trends and best practices in warehouse operations and quality management.
Preferred Qualifications
- Bachelor's degree and minimum 2 years of after-sales service experience.
- Proven expertise in training program development and delivery.
- Strong understanding of warehouse operations and quality control procedures.
- Exceptional communication, interpersonal, and coaching skills.
- Capability to multitask and prioritize in a dynamic work environment.
- Strong analytical and problem-solving abilities.
- Proficiency in Microsoft Office Suite or G Suite tools.
- Commitment to continuous improvement and quality standards.
- Technical background in appliance after-sales services which could contribute to content development.
Benefits
- Competitive salary and benefits package.
- Impactful role in enhancing warehouse operations efficiency and quality.
- Dynamic work environment with an innovative team.
- Contribution to a company revolutionizing the furniture rental industry.
Skills: operations,problem-solving,analytical skills,technical trainers,after-sales service,appliances,quality control procedures,quality control,management,process improvement,training,home appliances,training program development,coaching and mentoring,communication,microsoft office suite,communication skills,inventory management,warehouse operations,g suite
