About The Role
RentoMojo is seeking a passionate and energetic Trainer - Quality & Process to join our growing warehouse team. This role involves ensuring the highest standards of quality and service while adhering to company processes. Key responsibilities include:
Key Responsibilities
- Developing and delivering training programs related to quality and after-sales service.
- Managing the training program across all cities for helpers, drivers, executives, and managers through classroom training, online video viewing, and handbook reading.
- Managing the feedback loop for escalations or deviations from SOP and addressing them through retraining.
- Serving as the subject matter expert for the appliance category.
- Designing, developing, and delivering training programs on warehouse processes, quality control procedures, and policies.
- Conducting regular training sessions to ensure warehouse staff possess the necessary knowledge and skills.
- Coaching and mentoring warehouse staff on best practices for quality control, inventory management, and order fulfillment.
- Observing warehouse operations to identify areas for improvement.
- Developing and implementing new processes to optimize operations and uphold quality standards.
- Maintaining and updating training materials reflecting procedural changes.
- Collaborating with teams to resolve quality control issues.
- Tracking and measuring training effectiveness and improving programs as needed.
- Supporting continuous improvement through technology adoption and best practices.
- Preparing and maintaining comprehensive documentation for training and quality control.
- Staying informed about industry best practices in warehouse operations and quality management.
Preferred Qualifications
- Bachelor's degree and minimum 2 years of after-sales service experience.
- Proven expertise in training program development and delivery.
- Strong understanding of warehouse operations and quality control procedures.
- Exceptional communication, interpersonal, and coaching skills.
- Capability to multitask and prioritize in a dynamic work environment.
- Strong analytical and problem-solving abilities.
- Proficiency in Microsoft Office Suite or G Suite tools.
- Commitment to continuous improvement and quality standards.
- Technical background in appliance after-sales services which could contribute to content development.
Benefits
- Competitive salary and benefits package.
- Impactful role in enhancing warehouse operations efficiency and quality.
- Dynamic work environment with an innovative team.
- Contribution to a company revolutionizing the furniture rental industry.
Skills: training,quality control procedures,management,quality control,operations,analytical skills,home appliances,microsoft office suite,inventory management,problem-solving,appliances,technical trainers,communication skills,coaching and mentoring,warehouse operations,training program development,g suite,process improvement,communication,after-sales service
