Job Title: Team Lead Digital Signage & Cloud-Based Video Content Management (VCMS)
- Location: Bangalore (Head Office)
- Department: Digital Signage Solutions / Video Content Management
About Radiowalla Network Limited
Radiowalla Network Limited is a leading in-store audio solutions company serving 600+ brands across India, Middle East and Africa. As part of our digital expansion, we are scaling our cloud-based Video Content Management Solutions (VCMS), including digital screens, media players and centralized content publishing systems.
We are looking for a dynamic and technically strong Team Lead - Digital Screens & VCMS to take complete ownership of the department.
Role Overview
The Team Lead will be responsible for end-to-end management of Radiowalla's cloud-based video content management ecosystem. This includes technical leadership, post-sales client coordination, installation oversight, troubleshooting, inventory control, partner management, and team supervision.
This is a leadership role requiring both technical expertise and operational ownership.
Key Responsibilities
1. Technical Leadership & Infrastructure Management
- Lead and oversee the complete Video Content Management infrastructure.
- Ensure smooth publishing, synchronization, and playout of content across all client locations.
- Monitor content download logs, playtime reports, and device health dashboards.
- Troubleshoot issues such as:
- Offline screens
- Playlist publishing errors
- Media Not Found issues
- Sync failures
- Manage controller configurations and device compatibility (Windows/Android-based systems).
- Oversee installation, configuration, and maintenance of media players, controllers, and digital screens.
- Ensure network stability and bandwidth optimization for large-scale deployments.
2. Team Leadership & Operations
- Lead and manage the backend operations and technical support team.
- Conduct regular team meetings, performance reviews, and monitoring sessions.
- Provide training and technical guidance to internal teams and external partners.
- Ensure timely resolution of escalations and critical issues.
- Take complete ownership of department performance and deliverables.
3. Client Management (Post-Sales)
- Handle client calls and meetings post onboarding.
- Act as the primary technical point of contact for key clients.
- Co-ordinate with the Content Team for accurate mapping and scheduling.
- Ensure compliance with brand guidelines and playback standards.
- Share periodic technical reports and performance updates with clients and management.
4. Hardware & Inventory Management
- Maintain complete product inventory (Hardware, Software & Supporting Devices).
- Track stock of media players, controllers, screens, cables, and accessories.
- Co-ordinate with procurement for replenishment.
- Manage hardware vendors and technology partners.
- Ensure smooth device replacement, upgrades, and warranty tracking.
5. Installation & Field Coordination
- Co-ordinate with field teams and POC's for installations.
- Oversee rollout of new projects across locations.
- Manage device deployments and remote configuration.
- Ensure proper documentation of installed systems.
6. Strategy & Innovation
- Develop long-term technology roadmap for VCMS scalability and performance enhancement.
- Evaluate and implement new technologies such as:
- 60 FPS playout optimization
- Remote device management
- Automation tools
- Track system performance metrics and share management reports.
Required Skills & Qualifications
- 47 years of experience in Digital Signage / Video CMS / IT Infrastructure.
- Strong understanding of:
- Cloud-based CMS platforms
- Networking basics (Bandwidth, IP, Firewalls)
- Windows/Android-based media systems
- Experience managing technical teams.
- Strong troubleshooting and analytical skills.
- Client-facing communication skills.
- Ability to handle multiple projects and tight timelines.
- Inventory and vendor management experience preferred.
What We Are Looking For
- Ownership mindset
- Strong technical problem-solving ability
- Leadership qualities
- Client communication skills
- Ability to scale systems and processes
- Calm under pressure
Why Join Radiowalla
- Work on large-scale national retail deployments.
- Be part of a fast-growing digital expansion.
- Leadership opportunity with direct impact.
- Exposure to retail tech, DOOH, and cloud-based content ecosystems.
Interested candidates may share their updated CV at [Confidential Information]
