Job Description
We are seeking a Technical Support professional to join our team. The ideal candidate will be responsible for
providing excellent customer service and technical support to our clients.
Responsibilities
- Virtual and Pan-India on-site Support as per requirement.
- Act as the primary point of contact for clients and provide technical support via phone, email, and chat
- Resolve customer issues and inquiries in a timely and efficient manner
- Communicate with the development team to escalate any technical issues that require attention
- Provide training and guidance to clients on how to use our parking automation products and services
- Assist clients with system integrations and customizations as per their requirements
- Analyze client data to identify any areas of improvement and suggest solutions to optimize their experience
- Providing required reports to clients
- Collaborate with internal team for other functions
Requirements
- BSC in Computer Science or a related field
- Strong understanding of Fullstack technologies including Python, and frameworks such as Django
- Knowledge of deployment on cloud servers like AWS, Digital Ocean etc.
- Experience in a client-facing role, preferably in a technical support or customer service capacity
- Ability to communicate technical information to non-technical clients in a clear and concise manner
- Strong analytical and problem-solving skills
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously
- Willingness to work in a rotational shift environment, including weekends and holidays if required
Process
- HR Interview
- Technical Interview
- Assignment Round
- Operations Round
Skills: technical support,linux,bsc graduate,communication,customer service,multitasking,analytic problem solving,phone support,django framework,chat support,aws,computer science,chat,python
