Technical Support Specialist

As a Technical Support Specialist, you will provide exceptional support to our customers by troubleshooting and resolving technical issues related to HP products and services.

You will be the first point of contact for customers, ensuring their queries are handled promptly and effectively.

Key Responsibilities:

• Respond to customer inquiries via phone, email, or chat, providing expert technical assistance on HP products.
• Diagnose and resolve hardware and software issues related to PCs, printers, and peripherals.
• Document customer interactions and technical issues in the support ticketing system.
• Collaborate with engineering and product teams to escalate complex issues and contribute to product improvement.
• Stay up-to-date with the latest HP products, technologies, and troubleshooting techniques.
• Provide training and guidance to customers on product usage and best practices.
• Assist in the creation of support documentation and FAQs for internal and external use.
• Maintain a high level of customer satisfaction by ensuring timely and effective resolution of issues.

Qualifications:

• Btech in Computer Science, Information Technology, or a related field, or equivalent work experience.
• Proven experience in technical support or customer service roles.
• Strong knowledge of Windows and macOS operating systems, as well as familiarity with networking concepts.
• Excellent problem-solving skills and attention to detail.
• Strong communication skills, both verbal and written.
• Ability to work independently and as part of a team in a fast-paced environment.
• Certification in relevant technologies (e.g., CompTIA A+, Microsoft Certified Professional) is a plus.