Job Description
Job Title: Technical Support Engineer AMS
Work Location: Bengaluru (Hybrid)
Should be flexible to work from ECP as well in case of future changes
Salary: Up to 5 LPA (based on current CTC & relevant experience)
About the Role
We are looking for a dedicated and technically strong Technical Support Engineer AMS to join our growing support operations. This role demands excellent troubleshooting skills, strong product knowledge, and the ability to support customers with professionalism and patience. If you enjoy solving technical issues and ensuring seamless user experience, this role is a great fit for you.
You will be responsible for diagnosing computer hardware and operating system issues, providing resolutions, and guiding users through step-by-step solutions. You will work closely with internal teams to ensure consistent and high-quality support delivery.
Key Responsibilities
Technical Support
Diagnose, troubleshoot, and resolve issues related to computer hardware, operating systems, and related peripherals.
Provide remote technical assistance through phone, email, or tickets.
Guide users with step-by-step resolutions for both basic and advanced technical concerns.
Document issues, resolutions, and escalations accurately in the ticketing system.
Customer Experience
Communicate clearly and professionally with customers across different channels.
Maintain strong customer satisfaction by ensuring timely and effective support.
Collaborate with cross-functional teams for escalations and complex problem-solving.
Shift & Work Flexibility
Ability to work in AMS shift initially, with flexibility to adapt to any shift in the future based on business needs.
Willingness to work in rotational shifts and accommodate weekly offs accordingly.
Comfortable with a hybrid working model, with flexibility to operate from KTP or ECP depending on organizational requirements.
Required Qualifications
Graduate, preferably BCA or equivalent technical background.
1 to 4 years of relevant experience in technical support or IT helpdesk roles.
Strong understanding of computer hardware, OS concepts, system configurations, and troubleshooting methods.
Good English communication skills, both verbal and written.
Ability to multitask and work in a fast-paced support environment.
Preferred Skills
Experience working with ticketing tools (ServiceNow, Jira, Freshdesk, etc.)
Knowledge of basic networking (LAN, Wi-Fi, IP configuration)
Ability to follow SOPs, SLAs, and documentation standards
Strong problem-solving and analytical mindset
Why Join Us
Opportunity to work in a dynamic and supportive team
Exposure to a wide range of technical issues and real-time scenarios
Hybrid work environment for better work-life balance
Growth opportunities based on performance and skill development
Interested candidates kindly share your updated resume to [Confidential Information]
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