Technical Support Specialist

Company Description

Established in 1995, CTC IMPEX (INDIA) PVT. LTD. is the world's largest distributor of heavy bearings and a certified supplier of leading bearing brands such as SKF, FAG, NTN, NSK, and more. The company specializes in maintaining an extensive stock of jumbo-size bearings, sleeves, and plummer blocks catered specifically to industries like paper mills. With a strong focus on customer satisfaction, CTC IMPEX provides quality-assured products at competitive prices and offers performance guarantees. Post-delivery support is a priority, ensuring clients receive comprehensive assistance from dedicated professionals.

Role Description

Senior Reliability & Condition Monitoring Professional||Seal & Bearing Troubleshooting||Rotating Machinery Vibration Analysis||Laser Alignment & Balancing||Vibration & Thermography||RCFA||

This is a remote internship role for a Technical Support Specialist. The responsibilities include providing technical assistance to clients, analyzing and troubleshooting issues, maintaining customer satisfaction, and resolving technical queries efficiently. Interns will collaborate closely with the customer support team to ensure seamless service and client issue resolution.

Qualifications

• Proficiency in Technical Support and Troubleshooting techniques
• Strong Analytical Skills to identify and resolve issues effectively
• Customer Support experience and a focus on delivering Customer Satisfaction
• Communication skills for effective client interaction and issue resolution
• Ability to work remotely and manage time effectively
• A background or coursework in technical or engineering disciplines is an advantage