Technical Support Specialist

2-4 Years

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Early Applicant

Job Description

Roles And Responsibilities

Good understanding IT Network, Switches and Topology.
Ability to learn about specific product and processes.
Research product samples to fully understand product.
Respond to customers queries in a timely and accurate way to ensure their technical issues are resolved.
Identify customer needs and help customers use specific application and system features.
Solving troubleshoots problems with customer and Software/Hardware related.
Understating of LAN and Network, WIFI and routers.
Installation of Application on remote computers, and server.

Requirements

2+ years experience into Hardware and networking or similar role and experience in Arcade or gaming industry is a plus.
BSC or BCA in Information Technology or relevant diploma in hardware and networking.
Multi-tasking abilities.
Good experience with Microsoft Windows operating system.
Excellent communication and problem-solving skills.
Familiarity with MS- Excel is a plus.