About The Company
Ascendion is at the forefront of transforming the future of technology through AI-driven software engineering. With a global presence, our dedicated team accelerates innovation and delivers future-ready solutions to some of the world's most influential industry leaders. We specialize in applied AI, software engineering, cloud computing, data management, experience design, and talent transformation, enabling our clients to stay ahead in a rapidly evolving digital landscape. Our vibrant and inclusive culture fosters creativity, collaboration, and continuous learning, empowering our employees to pioneer cutting-edge solutions and make a meaningful impact across various industries.
About The Role
We are seeking a highly skilled L3 Support Engineer with expertise in Guidewire to join our dynamic team in Bengaluru. This hybrid role requires 5 or more years of experience in the insurance domain, specifically with Guidewire BillingCenter, GOSU programming, and Guidewire Cloud environments. The successful candidate will be responsible for providing advanced support for Guidewire applications, managing complex tickets, and supporting ongoing system enhancements. You will lead and support L1.5 and L2 teams, coordinate with integration teams, and ensure seamless operation of Guidewire systems. This role offers an exciting opportunity to work on critical projects, contribute to system stability, and drive continuous improvement in a collaborative environment.
Qualifications
- Minimum of 5+ years of experience in the insurance domain, with a focus on Guidewire applications.
- Guidewire Certification, preferably Guidewire ACE Certification.
- Proficiency in Guidewire BillingCenter and Guidewire Configuration.
- Experience with Guidewire Cloud and BAU operations.
- Strong knowledge of Guidewire Web Services and Integration Gateway.
- Hands-on experience with GOSU programming language.
- Familiarity with Guidewire ski updates, release management, and version control tools like BitBucket and TeamCity.
- Experience supporting Guidewire integrations with AWS S3, Data Dog, and App Event systems.
- Excellent coordination skills with cross-functional teams and other integration units.
Responsibilities
- Provide advanced technical support for Guidewire applications, resolving complex L3 tickets related to bugs, minor enhancements, and compliance issues.
- Lead and support L1.5 and L2 support teams, ensuring timely resolution and knowledge sharing.
- Manage Guidewire system configurations, updates, and patches to ensure optimal performance and compliance.
- Coordinate with external and internal teams for seamless integration using Guidewire Web Services and Integration Gateway.
- Participate in release management activities, including planning, testing, and deployment of Guidewire updates.
- Support Guidewire BillingCenter operations, including billing processes, troubleshooting, and system enhancements.
- Assist in developing and maintaining integration points with cloud services such as AWS S3 and Data Dog.
- Contribute to continuous improvement initiatives by analyzing system performance and recommending enhancements.
- Ensure adherence to best practices, documentation standards, and compliance requirements.
Benefits
At Ascendion, we offer a comprehensive benefits package designed to support our employees well-being and professional growth. Our offerings include competitive salary packages, health insurance, and wellness programs. We promote a flexible work environment with hybrid working arrangements to ensure work-life balance. Employees have access to continuous learning opportunities, including certifications, training sessions, and technical workshops. Additionally, we foster a culture of innovation and collaboration, encouraging employees to contribute ideas and take ownership of their projects. Our inclusive environment values diversity and provides equal opportunities for all team members to thrive and advance their careers.
Equal Opportunity
Ascendion is committed to creating an inclusive and diverse workplace. We are an equal opportunity employer and do not discriminate based on race, gender, age, religion, sexual orientation, disability, or any other protected characteristic. We believe that a diverse team fosters innovation, creativity, and better problem-solving. We welcome applicants from all backgrounds and are dedicated to providing a supportive environment where everyone can succeed and grow professionally.
