Technical Support : Service Desk

Overview: Outpace Consulting Services is looking for a Technical Support-IT Desk for a leading ITES company. This entry-level role is perfect for individuals eager to start a career in IT support. You'll be the first point of contact for user queries, providing essential troubleshooting for hardware, software, and network issues. This position requires strong communication skills, a willingness to learn, and the ability to work in a dynamic, fast-paced environment.

Key Responsibilities:

• Query Response: Respond promptly and professionally to user queries via phone, email, or ticketing system.
• Troubleshooting: Provide basic troubleshooting support for hardware, software, network, and application issues.
• Incident Management: Log and track all incidents and service requests accurately using a ticket management system.
• Escalation: Escalate unresolved issues to the next level of support in accordance with established Service Level Agreements (SLAs).
• IT Setup & Support: Assist in setting up and configuring desktops, laptops, printers, and other IT equipment.
• Documentation & Learning: Follow standard operating procedures and maintain documentation, while continuously learning new technologies and processes.

Required Qualifications:

• Education: Bachelor's degree in Computer Science, Information Technology, or a related field is preferred but not mandatory.
• Experience: No prior professional experience is required; internships or academic projects in IT are a plus.
• Technical Skills: Basic knowledge of Windows OS, MS Office, and fundamental networking concepts.
• Soft Skills: Strong communication and interpersonal skills.
• Flexibility: Ability to work in shifts or flexible schedules if needed.
• Mindset: Willingness to learn and grow in a fast-paced environment.