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Service desk || Technical Support
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Service desk || Technical Support
Manning ConsultingThis job is no longer accepting applications
Job Description
Key Responsibilities:
- Provide technical support via chat to end-users, ensuring timely and accurate resolution of queries.
- Troubleshoot technical issues and guide customers through solutions effectively.
- Maintain detailed records of customer interactions, issues, and resolutions.
- Escalate complex issues to higher-level support or relevant teams as needed.
- Adhere to service level agreements (SLAs) and quality standards for customer support.
- Collaborate with team members to share knowledge and best practices.
Required Qualifications & Experience:
- Minimum 1 year of experience in technical support (Chat).
- Comfortable working in rotational shifts.
- Ability to handle customer queries efficiently and professionally.
Perks & Benefits:
- Two-way cab facility provided.
- Supportive work environment with team collaboration.
More Info
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About Company
Manning Consulting is a proactive Executive Search firm based in New Delhi, dedicated to helping organizations enhance productivity through the effective use of human resources. We specialize in senior management and leadership recruitment across niche domains, including Analytics, Actuarial Science, Investment and Business Research, Foreign Languages Consulting, Digital Automation, and Robotics. Our focused approach ensures we connect top-tier talent with the right opportunities, driving growth and long-term success for our clients.