About Us
Sense is a diverse, collaborative team tackling one of the most universal challenges in todays workforce. With a mission to change the way companies engage with talent, were creating a better experience for employers, recruiters, and candidates. Your work atSense will impact millions of people around the globe and will be instrumental in evolving an entire industry. Join us in shaping the workforce of the future!
Founded in 2015, Sense is a high-growth HR Tech SaaS startup with offices in the Bay Area and Bangalore. It has 300+ team members, serves 700+ customers, and has grown 100% year-over-year since launch. We have raised $90M in funding, backed by GV (Google), SoftBank, Accel, and Avataar Ventures.
As a part of the Sense team, youll play an active role in shaping and developing our products and processes. Our founders are lifelong entrepreneurs with a history of building, scaling, and successfully exiting large companies. At Sense, your career goals will be supported through active mentorship and learning and development opportunities. Were an experienced team and looking for great people to add to our team.
Qualifications
JOB DESCRIPTION
- Bachelor's Degree or equivalent experience.
- Familiarity with our industry is a plus
- 5+ years of work experience, including 2+ years of related experience in a technical
customer-facing role is a must.
- You'll need to have amazing troubleshooting and logic skills since you'll be working
to diagnose customer problems, obtain results and then provide solutions. Our
customers can't figure the problem out and that's why they are contacting us. They
expect us to be able to figure it out - and we expect you to be able to figure it out.
- Respond to customer queries in a timely and accurate way, via email support.
- Strong customer presence
- Passionate and proactive: a driven, self-starter who can work independently and as
part of a team.
- Outstanding verbal and written communication skills.
- Superior organizational and time management skills; excellent attention to detail.
Ability to be flexible and adapt quickly in a fast-paced, start-up environment.
Expertise And Qualifications
Previous support experience in a SaaS environment.
- Experience within recruiting or staffing space is a plus
- Experience of working on Zendesk is a plus.
