Technical Support Professional

Role Responsibilities:

• Diagnose and resolve software, hardware, and network issues using remote tools
• Provide step-by-step technical support to clients via phone, email, or chat
• Log issues accurately, escalate unresolved problems, and track resolution progress
• Maintain client satisfaction with timely support and follow-ups

Key Deliverables:

• Ensure client IT systems are operational and issues are resolved within SLAs
• Maintain detailed documentation and technical manuals for recurring issues
• Deliver quality support across desktop, OS, and network platforms
• Collaborate with internal teams to address escalated and complex problems