Technical Support Professional

Role Responsibilities:

• Diagnose hardware/software issues and resolve customer queries
• Guide customers via phone/chat/email to fix technical problems
• Escalate complex issues to development or infrastructure teams
• Document solutions and maintain accurate logs for reference

Key Deliverables:

• Timely resolution of client-reported issues within SLA
• Accurate tracking of tickets using support tools
• Maintenance of technical documentation and manuals
• Consistent customer satisfaction through effective communication