Introduction
Are you someone who loves solving puzzles, debugging complex systems, and understanding how things work under the hood Do you thrive in highstakes environments where your analytical skills and curiosity can make a real difference
We're looking for a
z/OS Operating System Support Engineer to join our global technical support team. In this role, you will work directly with IBM's enterprise clients to diagnose and resolve complex issues within IBM z/OS environments. You'll collaborate with development teams, interact with global stakeholders, and grow into a subject matter expert by developing deep expertise in one or more technical areas of the z/OS operating system.
This is a
deep technical support rolenot a help desk or codingheavy development position. Your ability to think methodically, communicate clearly, and troubleshoot issues under pressure will be key to your success.
Your Role And Responsibilities
- Investigate and resolve clientreported issues using tools such as dump reading, trace analysis, and system diagnostics. Issues may stem from product defects, incorrect usage, or configuration problems and require structured analysis to identify root causes and drive solutions.
- Collaborate with global support and development teams, and interface directly with clients to ensure timely resolution of technical problems.
- Participate in offshift and weekend duty rotations as needed to support clients operating across global time zones and to manage highimpact or timesensitive issues.
- Contribute to product quality by identifying design gaps, submitting defect reports, and recommending enhancements that improve reliability, serviceability, and customer experience.
- Continuously build your technical expertise in specific z/OS components by staying current with new releases, diagnostic tools, and support procedures.
Preferred Education
Master's Degree
Required Technical And Professional Expertise
- Bachelor's degree (or equivalent experience) in Computer Science, Engineering, Mathematics, or a related field.
- Strong analytical and problemsolving skills, with a passion for debugging and understanding how operating systems and software behave at a low level.
- Strong Hands-on zOS Assembler or PL/X skills
- Excellent English communication skillsboth written and verbal.
- Ability to work independently and collaboratively in highpressure and timesensitive situations.
- Willingness to work across time zones and engage in global team collaboration.
- Experience with z/OS or other mainframe environments.
- Understanding of operating system concepts such as memory management, file systems, and CPU architecture.
- Strong service mindset with the ability to clearly explain complex technical issues to diverse audiences.
Preferred Technical And Professional Experience
- Exposure to dump analysis, SVC debugging, or lowlevel system troubleshooting.
- Background in tutoring, teaching assistance, mentoring, or similar roles.
- Degree or demonstrated interest in mathematics, logic, or scientific reasoning.
