Provide first-line expert support for AxiomSL product issues, replicating and analyzing problems in mirrored Nasdaq AxiomSL environments
Troubleshoot and resolve client issues related to Java applications, JVM, databases, web servers, proxy servers, load balancers, TLS/SSL, and cloud infrastructure
Maintain and enhance internal knowledge bases with articles on workarounds, best practices, and issue resolution
Analyze application log files, configure environments, and provide recommendations to clients and engineering teams
Follow SLAs and ISO-9001 standards for incident and service request resolution
Support internal infrastructure tasks and collaborate across Customer Success, Product, and Engineering teams
Participate in certifications and continuous learning for AxiomSL products
Flexibility to work during weekends or regional holidays as business needs require
