Technical Support Executive

Yashuss Unlimited Business Solutions Pvt Ltd

Mumbai, India

Fresher

This job is no longer accepting applications

Posted 2 months ago

Job Description

We are seeking a proactive and technically skilled Technical Support Executive to provide outstanding support for our clients using Zoho applications and custom-built business solutions. The role requires a balance of technical troubleshooting, client communication, and solution orientation to ensure smooth operations and maximum ROI for our customers.

Key Responsibilities

Provide first-line and second-line support for Zoho applications (CRM, Books, Projects, Desk, etc.) and custom-built solutions.
Handle client queries, troubleshoot issues, and provide timely resolutions via calls, chats, or email.
Manage API integrations, workflow automations, and data migration support.
Escalate complex issues to development teams and track closure.
Document solutions for recurring problems and contribute to the knowledge base.
Train clients on system use, best practices, and process optimization.
Provide feedback to product/development teams for continuous improvement.

Impact & ROI of This Role

Customer Retention & Satisfaction: Quick, effective support ensures long-term client relationships.
Operational Efficiency: Minimizes downtime and maximizes ROI for clients.
Business Growth: Identifies upsell and cross-sell opportunities while maintaining service excellence.
Feedback Loop: Strengthens our product and solution roadmap by channeling customer insights.