Technical Support Executive

About Worksent

WorkSent, formerly known as Eynetech, is a trusted support partner to various service providers such as MSPs, MSSPs, ISPs, Datacenters, and SaaS companies. With a journey beginning in 2015, our mission is to empower service providers by offering cost-efficient service packages. We have earned the trust of over 60+ satisfied clients globally through our dedication to excellence.

Role: Technical Support Executive

Experience: 0 3 Years

Location: Infopark, Kochi

We are looking for a Technical Support Executive to provide exceptional technical assistance and end-user support. The ideal candidate will possess strong troubleshooting skills, excellent communication abilities, and the flexibility to work in a 24x7 environment.

• Provide technical support and resolve end-user issues efficiently.
• Troubleshoot and resolve problems across various desktop operating systems.
• Manage and administer Active Directory and Office 365 User Accounts.
• Assist users with Microsoft Office applications such as Outlook, Word, and OneDrive.
• Handle customer interactions effectively, including through international voice support.
• Ensure timely and accurate documentation of issues and resolutions.
• Work collaboratively with internal teams to ensure smooth IT operations.

• 03 years of experience in end-user support or IT helpdesk.
• Strong verbal and written communication skills.
• Proficiency in troubleshooting desktop operating systems.
• Technical knowledge in resolving end-user issues.
• Familiarity with Microsoft Office 365 suite and related tools.
• Willingness to work in rotational shifts within a 24-hour operation.