Technical Support Engineer – Fuel & Camera
Job Summary
We are looking for a
Technical Support Engineer with a primary focus on
Fuel Monitoring and Vehicle Camera/Video solutions. The candidate will handle technical troubleshooting, client support, device-level validation, and coordination with internal teams for issue resolution.
Key Responsibilities
Primary Responsibilities – Fuel & Camera
- Troubleshoot fuel sensor, fuel level, fuel consumption, calibration, and fuel-related alerts.
- Troubleshoot camera features including Live Streaming, Snapshot, Playback, Audio, Intercom, and Channel availability.
- Perform basic device, wiring, power, SIM/network, and configuration checks.
- Analyze device logs, commands, responses, and data to identify the root cause.
- Validate data between device, server, API, database, and application.
- Coordinate with Development, Backend, DevOps, QA, and device suppliers for complex issues.
- Prepare clear RCA, troubleshooting steps, and resolution details for recurring/critical issues.
- Provide technical support through tickets, email, calls, and remote access.
Secondary Responsibilities
- Basic knowledge of SQL/database queries and validation.
- Basic understanding of REST APIs and API responses.
- Basic networking and Linux troubleshooting.
- Support application configuration, updates, patches, and deployments when required.
- Maintain proper ticket documentation and ensure SLA/response-time compliance.
Required Skills
- 1–3 years of experience in Technical/Application/Device Support.
- Practical experience with GPS, IoT, Fleet Management, Telematics, Fuel Monitoring, or Vehicle Camera systems is preferred.
- Strong troubleshooting and analytical skills.
- Good understanding of hardware + software troubleshooting.
- Good verbal and written communication skills.
- Ability to work independently and coordinate with multiple technical teams.
- Comfortable working in rotational/off-hour shifts when required.
Good to Have
- Knowledge of JT/T 808, JT/T 1078, RTP, G.711A or similar protocols.
- Experience with MDVR/DVR/vehicle camera systems.
- Knowledge of fuel sensors and fuel calibration.
- SQL/MySQL and REST API knowledge.
- Exposure to AWS/cloud environments.
- Experience in International Technical Support.
Key Competencies
- Strong ownership of issues
- Customer-focused approach
- Analytical and troubleshooting mindset
- Attention to detail
- Good communication
- Ability to work under pressure
- Willingness to learn new devices and technologies
Primary Focus: Fuel & Camera/Video Support
Secondary Focus: Application, GPS/IoT, Database, API & General Technical Support
Required Skills
Cross team support Behavioural jenkins Communication Punctuality
