Technical Support Executive

Job Title: Technical Support Executive

Location: 398 Udyog Vihar, Phase III, Gurgaon 122016

Qualification: Graduate Fresher pr UG with 6 months experience into CS/Tech

Experience: Minimum 6 months International BPO with Technical support profile will be preferred

5 days from office (Rotational Shifts) both side cab

Skills required: Excellent communication and writing skills in English, Excellent Thought process and Troubleshooting skills.

Salary:

• 4.8 LPA for Experience
• 4 LPA for fresher

Job Description:

Handle and respond to Global Customers requests through multiple communication channels while updating CRM systems with all requested information appropriately. Maintain solid customer relationships by handling their questions and concerns with speed and professionalism.

Roles and Responsibilities:

• Provides technical support to TP Global employees who work from home.
• Take on board feedback and adapt skill accordingly.
• Adhere to Teleperformance Rules & Regulations on personal & performance data Confidentiality & Security.
• Adhere to Internal and External Standards as those released by the Steering Committees.
• Attend recurrent trainings published by the Client/Company on a regular basis.

One should know:

MAC address & IP address

Different protocols used in email

Hard phone & Soft phone

VOIP

DNS Records

SIP

DHCP

OSI Model

SMTP & POP3

WiFi