Technical Support Executive

TELUS Digital Philippines

Noida, India

1-3 Years

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Job Description

Walk In Details:

Walk in Date - 13 Mar 26

Walk-in Time - 2.00 PM- 6:00 PM IST

Venue: TELUS DIGITAL, Tower-6, UG Floor, Candor Techspace, Sector 135, Noida, Uttar Pradesh, 201304

Role & Responsibilities

Works with customers to identify service-related needs and offers the most appropriate solutions while providing world-class customer service.
Diagnoses and resolves basic network and modem functionality issues, including landline troubleshooting.
Walks customers through common phone hardware and software configurations to maximize service functionality.
Provides solutions and resolution resources for customer repair problems.
Interfaces with customers over the phone providing status updates and ensuring service has been restored.
Escalates appropriate technical issues to upper-level technical support when needed.

Preferred Candidate Profile