Technical Support Executive

Experience/Qualifications Required

• Must be a Graduate , Technical degree preferred
• 1-3 years of experience with International Technical Support Center, Enterprise Support is

preferred

• Experience in troubleshooting software on Windows and /or Mac operating systems.
• Technical Support or implementation experience, supporting enterprise software solutions.
• Experience working in a team environment, managing a diverse workload
• Outstanding written & verbal communication skills in English with a neutral accent
• Experience in one or more of the following additional areas: Database technology (SQL); Web

technology (HTML,JavaScript, CSS, XML, PHP), Networking Technologies (TCP/IP, DNS)

• Ability to multi-task and perform effectively under pressure
• Excellent analytical skills and ability to navigate challenging situations in a professional

manner.

• General cultural awareness, particularly for agents who are supporting customers in a region

other than the onetheyre located in (e.g. ability to detect & understand different regional

accents, general knowledge of what thecapital of the country is, the main cities or regions etc.