Technical Support Executive

ASI RMS — Support & Onboarding Executive   

Department: ASI RMS

Experience: 1–2 Years

Location: Surat, Gujarat

Shift: USA Shift / India Night Shift

About the Role

We are looking for a customer-focused RMS Support & Onboarding Executive to join our ASI RMS team.

Key Responsibilities & Skills

• Demonstrate basic knowledge of hotel PMS and hotel operations, preferably ASI PMS.

• Onboard and configure hotel properties in ASI RMS powered by Duetto.

• Configure room types, rates, minimum/maximum rates, restrictions, and competitive sets.

• Provide first-level support for RMS configuration, connectivity, and data-related issues.

• Understand key hospitality and revenue-management metrics, including Occupancy, ADR, Availability, and revenue performance.

• Troubleshoot configuration and operational issues and coordinate with internal and Duetto teams when required.

• Support US-based hotel clients through CRM, Live Chat, Email, and VoIP.

• Maintain accurate configuration records and demonstrate strong communication, analytical, troubleshooting, and attention-to-detail skills.

Preferred Experience

• Experience with ASI PMS, hotel PMS, hotel operations, or technical/application support.

• RMS / Revenue Management experience is an advantage.

• Experience supporting US-based hotel clients is preferred.

Ideal Candidate

A good communicator with basic PMS knowledge, strong problem-solving skills, attention to detail, and a genuine interest in hotel revenue management and hospitality technology.