Industrial hardware and control systems, Industrial PCs and peripheral devices, Troubleshooting using a systematic step-by-step approach, Hardware software integration, Zoho Desk or similar technical support ticketing platforms, Basic networking and communication troubleshooting, System installation and configuration, Basic electrical and electronic troubleshooting, Basic understanding of automation and machine vision systems

Servers, Domains, Cpanel, Dns, SSL certificates, internet protocols, email configurations

ticketing systems , troubleshooting technical issues, IT support tools, IT support processes

Servers, Cpanel, Domains, Dns, SSL certificates, Dedicated servers, internet protocols, VPS, email configurations, security add-ons

International Bpo, English Communication, Customer service, International Voice Chat Process, Technical support

VMware, Wan, Windows Server, Ticketing Tools, Veeam, Dns, It Service Management, VLAN, Group Policy, DHCP, Microsoft 365, Vpn, Commvault, Lan, Hardware Troubleshooting, Druva, Hyper-V, Active Directory, Metallic

Verint, Esxi, Cms, Vmware Esxi, Cm, Shell, Kvm, PowerShell, Linux, Python, Aes, Contact Center, IX Messaging, AAEP, SMGR, Avaya UC Aura 8.x and Above, AADS, WFO Experience Portal, SBC, SM

Trust Safety, Generative AI, Digital Experience, LLMs, CX Management, Ai, Data, IT