Technical support Executive

We are seeking a dedicated Technical Support Executive to join our team in India. The ideal candidate will assist our customers in resolving technical issues and ensuring a high level of customer satisfaction. This role requires strong problem-solving skills and the ability to communicate technical concepts to non-technical users.

Responsibilities

• Provide first-level technical support for customers via phone, email, or chat.
• Diagnose and troubleshoot hardware and software issues for clients.
• Document and track customer interactions and technical issues in the support system.
• Assist in the setup and installation of software and hardware for clients.
• Collaborate with team members to improve support processes and customer satisfaction.
• Keep up-to-date with product knowledge and technical advancements.

Skills and Qualifications

• Bachelor's degree in Computer Science, Information Technology, or related field.
• Strong understanding of computer systems, mobile devices, and other tech products.
• Proficiency in troubleshooting and resolving technical issues.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Familiarity with customer support software and ticketing systems.
• Knowledge of networking concepts and protocols is a plus.