Job Description
This job is provided by apna.co Job Requirements
Strong hands-on experience with Linux/Ubuntu environments (mandatory).
Proficiency in Linux command-line operations and shell-based troubleshooting.
Working knowledge of essential Linux commands such as grep, awk, sed, tail, cat, less, find, top, ps, netstat, ss, df, du, chmod, chown, and systemctl.
Experience analyzing system, application, and server logs for troubleshooting and root cause analysis.
Ability to navigate Linux file systems and manage files/directories efficiently.
Familiarity with process monitoring, service management, and basic networking concepts in Linux environments.
Experience with log analysis and monitoring tools such as Grafana, Kibana, ELK Stack, or similar platforms.
Understanding of cloud-based operational dashboards and system monitoring practices.
Ability to classify, prioritize, and respond to incidents based on severity and business impact.
Strong troubleshooting and analytical skills with the ability to follow predefined SOPs and knowledge base articles.
Experience handling customer support requests through ticketing systems, email, and phone support.
Ability to maintain accurate ticket documentation, case notes, and incident reports.
Experience escalating critical incidents to engineering teams and coordinating resolution efforts.
Strong communication skills with the ability to provide clear and timely updates to customers and stakeholders.
Ability to work effectively with cross-functional teams in a fast-paced operational environment.
Comfortable working in a 24/7 shift-based environment and participating in shift handovers.
Strong attention to detail, ownership mindset, and ability to manage multiple priorities simultaneously.
