Technical Support Executive

About Ample:

Ample is a 29 years old organization. What does it mean for you

• We are a stable organization with over 28 years of experience in SI / IT - in an environment where companies rarely cross 10.
• We have built trusting relationships - with team members, customers and partners, several of them for over a decade, and many over two decades.
• We have navigated diverse challenges, disruptions and have navigated them all, and emerged triumph ant.

The foundation for future growth is on the following foundations:

• Globally revered brands in partnerships with Ample - in the enterprise and retail industry.
• You would be representing a brand that the market has revered and valued over two decades.
• We aspire to grow at a trailblazing pace over the next 5 years, and reach USD 1 Billion . This will need leaders who can take the mantle of responsibility towards this opportunity.
• Our current enterprise base of 1500 customers is spread across the country and will become the core of our growth engine

We live our vision and values

• Our customers and team members experience this every day, making it a place to be for anyone engaging with us.
• We have an open culture where people are expected to focus on what-is-right instead of who-is right.
• Feedback, suggestions and comments are encouraged, and acted upon. Anyone can speak to anyone in the organization.

Key Responsibilities:

Customer service / Front-end customer handling by providing accurate information (e.g. Product repair options, pricing and accessory sales services)

Answer customers questions about specific products/services

Troubleshooting technical-related issues and ensuring to resolve the issues within TAT

Cross-sell products

Promote accessory sales including add-on packs

Manage returns of merchandise

Coordinate with the other departments teams to provide excellent customer service (especially during peak times)

Inform customers about discounts and special offers

Provide customer feedback to the Team Leader

Stay up to date with new products/services

Escalate problems when unable to resolve customer issues

Adhere to the Ample and Apple compliance

From time to time complete the required Ample & Apple courses

Qualifications: Any Graduate, Diploma

• Experience: 0 5 years
• Location: Hyderabad, Kochi, Delhi, Calicut, Gwalior
• Segment: Technical Support Retail Apple

Knowledge and Skills:

Understanding of the retail sales and service process

Knowledge of computer hardware and software is an added advantage

Familiarity with consumer behaviour principles

Knowledge of inventory stocking procedures

Track record of achieving sales and service quotas

Excellent communication skills, capable of building trusting relationships Ability to perform in fast-paced environments

Flexibility to work various shifts

Should be technically sound.

Should be able to handle customer queries and should aim at customer delight

Self-driven and goal-oriented