Technical Support Engineer

Technical Support Engineer

Location: Hyderabad, Telangana (On-Site)

Contract Duration: 12 Months

Start Date: 3rd February 2025

About the Client

Join an industry-leading cloud computing company revolutionizing digital workflows! This innovative organization empowers businesses to streamline IT service management, human resources, customer service, and security operations. Recognized by Forbes as one of the world's most innovative companies, they are at the forefront of workflow automation and business process transformation.

Role Overview

As a Performance Support Engineer, you will be the key problem solver for critical technical challenges related to platform performance and availability. Acting as the final escalation point for the Technical Support team, you'll use cutting-edge tools and techniques to enhance platform efficiency, collaborate with diverse teams, and deliver exceptional customer service.

This customer-facing role requires strong technical acumen, problem-solving expertise, and excellent interpersonal skills. Be ready to occasionally work during weekends or holidays as part of a rotational schedule.

Key Responsibilities

• Diagnose and resolve performance issues using tools like BigData, Splunk, and Grafana, identifying trends in memory, CPU, job processing, and disk utilization.
• Optimize databases by tuning queries, adding indexes, and maintaining tables and data.
• Review JavaScript and Java application code to address performance concerns effectively.
• Collaborate with cross-functional teams (Development, Infrastructure, Networking) to reproduce issues and determine root causes.
• Analyze Java heap and thread dumps for troubleshooting complex issues.

What You'll Need

Qualifications:

• Bachelor's (B.E/B.Tech/B.C.A) or Master's (M.E/M.Tech/MCA) degree.

Essential Skills:

• Strong commitment to quality and customer service.
• Expertise in relational databases (MySQL, Oracle).
• Proficiency in Java and object-oriented programming principles.
• Hands-on experience with scripting languages (JavaScript preferred; Python or Perl is a plus).
• Advanced knowledge of Unix/Linux systems.
• Proven ability to analyze and diagnose performance degradation (database tuning, execution plans).
• Familiarity with web application architecture and troubleshooting.

Desirable Skills:

• Understanding of Web Services, JDBC, and ODBC.
• Experience with tools like Splunk and protocols like TCP/IP.
• Knowledge of remote administration via SSH, SNMP, or PowerShell.
• Awareness of ITSM, ITIL, or CMDB frameworks.

Take the next step in your career by applying today! Click below to submit your resume and let Varite India connect you to an exciting opportunity with our esteemed client.

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