Atlanta Systems Pvt. Ltd.
www.atlantasys.com
Head Office: Connaught Place, New Delhi
Position: Technical Support Engineer – Trainee
Location: Connaught Place, New Delhi
Job Type: Full-time
Experience: Previous internships in customer roles preferred
Qualification: B.Tech in Electronics & Communication Engineering (ECE) – Mandatory & Good Communication
Job Overview
Atlanta Systems Pvt. Ltd. is looking for a dedicated and enthusiastic Technical Support Engineer – Trainee to join our Delhi team. This role offers hands-on experience in IoT devices, technical troubleshooting, and customer support, making it an excellent opportunity for fresh graduates to build a strong foundation in technical support and electronics systems.
Key Responsibilities
- Provide technical support for IoT devices, including installation and configuration
- Troubleshoot hardware and software issues related to GPS and IoT devices
- Handle inbound customer queries and ensure timely resolution
- Perform device testing, diagnostics, and quality checks
- Assist with SIM activation and connectivity-related tasks
- Maintain records of issues, resolutions, and daily activities
- Coordinate with R&D and service teams for complex technical issues
- Guide customers on product usage and platform features
Required Skills
- Strong understanding of basic electronics and communication concepts
- Knowledge of microcontrollers and embedded systems (basic level)
- Familiarity with communication protocols such as UART, I2C, and SPI (preferred)
- Basic proficiency in MS Excel and documentation
- Good analytical and problem-solving skills
- Effective communication and teamwork abilities
Preferred (Good to Have)
- Hands-on experience with embedded systems or IoT-based projects
- Basic knowledge of networking and troubleshooting
- Exposure to GPS-based devices or systems
Why Join Us
- Work with a leading IoT manufacturing company
- Gain practical, hands-on industry experience
- Opportunities for growth in technical and R&D roles
- Supportive and collaborative work environment
