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Technical Support Engineer Tier I

Mitratech India
Hyderabad, Chennai, Pune
1-6 Years
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  • Posted 14 days ago
  • Over 200 applicants
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Job Description

We are seeking a motivated Technical Support Engineer to provide exceptional technical assistance and support to Mitratech customers. The ideal candidate will troubleshoot software and hardware issues, collaborate with internal teams, and contribute to process improvement and knowledge sharing.

Key Responsibilities:

  • Provide technical support to customers via phone, email, or chat.
  • Troubleshoot and resolve technical issues related to software applications and hardware systems.
  • Collaborate with cross-functional teams to identify and implement solutions for complex problems.
  • Develop and maintain technical documentation and knowledge base articles.
  • Participate in training programs to enhance technical skills and knowledge.
  • Analyze customer feedback and recommend improvements to support services.

Required Skills & Qualifications:

  • Strong understanding of technical support principles and best practices.
  • Excellent communication, problem-solving, and analytical skills.
  • Ability to prioritize tasks and work effectively in a fast-paced environment.
  • Experience with technical support tools and software.
  • Ability to collaborate with cross-functional teams to achieve common goals.

More Info

Job Type:
Permanent Job
Industry:
Software
Role:
Technical Support Engineer
Function:
IT
Employment Type:
Full time
Open to candidates from:
Indian

About Company

Mitratech India

At Mitratech, we are a team of technocrats focused on building world-class products that simplify operations in the Legal, Risk, Compliance, and HR functions. We are a close-knit, globally dispersed team that thrives in an ecosystem that supports individual excellence and takes pride in its diverse and inclusive work culture centered around great people practices, learning opportunities, and having fun! Our culture is the ideal blend of entrepreneurial spirit and enterprise investment, enabling the chance to move at a rapid pace with some of the most complex, leading-edge technologies available.


For over 35 years, the experts at Mitratech have been focused on solving the complex needs. Today, we serve 20,000 client companies of all sizes globally, representing 30% of the Fortune 500 and over 500,000 users in over 160 countries.

Job ID: 132906465

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Last Updated: 20-11-2025 00:39:25 PM
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