Hi Candidates,
We are hiring for an International Voice Process with an MNC client in Bangalore. This is a permanent position, ideal for candidates with strong communication skills and an interest in technical support and troubleshooting.
Position: Technical Support Engineer
Location - Bangalore
Shifts and Week off: Rotational
Experience: 8 Month to 3 Yrs
Job Description:
Provides level 1 technical support to end users on computer-related technical problems to assigned accounts/ customers through voice support.
Essential Job Functions:
- Taking ownership of customer issues reported and responding to customer inquiries to ensure customer needs are met.
- Assists customers in resolving technical problems by providing guidance regarding software/hardware/application issues etc.
- Researching, diagnosing, troubleshooting, and identifying solutions to resolve system issues and/or refer morecomplex technical problems through a defined escalation process.
- Followsup with customers to ensure that their inquiries are resolved within the contracted or agreed-upon time frame.
- Logs and tracks inquiries using a ticketing tool and maintains history records including related problem documentation.
- Identifies, evaluates, and prioritizes customer problems and complaints to ensure that inquiries are resolved appropriately.
Basic Qualifications
- Should have attended regular school/college with 10+2+3 as a minimum qualification in any stream of subject.
- Good understanding of computer systems, mobile devices, and other tech products
- Ability to diagnose and troubleshoot basic technical issues.
- Fresher or has work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician, or similar role.
- Ability to provide step-by-step technical help, both written and verbal.
- Experience with solving computer-related problems.
- Experience working with company escalation policy.
Requirements and Skills
- Interpersonal skills to interact with customers and team members.
- Excellent problem-solving and communication skills with fluent spoken English and good thought flow.
- Organization skills to balance and prioritize work.
- Ability to work in a team environment.
Work Environment
- Work from Office is mandatory.
- This job role requires workingrotational/night shifts
If you're passionate about technology, problem-solving, and customer service, DM me or email me at [Confidential Information]
