Technical Support Engineer

Tanla Platforms

2-5 Years

Bengaluru

Quick Apply

Posted 8 days ago
Over 300 applicants have applied

Job Description

Key Deliverables:

Provide support to internal/external customers while adhering to SLA parameters.
Perform initial troubleshooting and test service flows to resolve customer concerns.
Collaborate with backend teams to identify and resolve customer issues.
Maintain trackers and publish reports to stakeholders on regular basis.

Role Responsibilities:

Respond to customers via various channels and provide timely updates and notifications.
Capture and document all customer queries via ticketing tools, email, and calls.
Ensure 100% adherence to team and organizational processes.
Manage time, tickets, customer responses, and cross-functional communication effectively.

More Info

Job Type:

Permanent Job

Industry:

Communications Infrastructure

Role:

Technical Building Planning /Optimization Specialist, Technical Support Engineer

Function:

IT, IT- Hardware/Telecom/Technical Staff/Support

Employment Type:

Full time

About Company

Tanla Platforms

Job ID: 108040433

Jobs by Skill - IT

Jobs by Skill - Non IT

International Jobs

Last Updated: 11-08-2026 08:43:00 AM

Homejobs in Bengaluru / BangaloreTechnical Support Engineer

Similar Jobs

Senior Technical Support Engineer - OSS/BSS

Mavenir

6-10 yrs

Bengaluru, India

Skills:

Elasticsearch, Shell scripting, Kafka, Couchbase, Rest Apis, Diameter, Kubernetes, HTTP2, Linux UNIX systems, Ss7

Technical Support Engineer

Scientific Games

2-5 yrs

Bengaluru, India

Skills:

Linux Operating System, Remote support tools, SQL databases

Senior Technical Support Engineer

Netradyne

3-6 yrs

Bengaluru, India

Skills:

Servicenow, MySQL, Postgres, Rest Apis, JIRA, Basic Sql, Salesforce, webhooks, Incident management process, ITSM tools

Technical Support Engineer II

Forcepoint

3-5 yrs

Bengaluru, India

Skills:

Ldap, Http Protocol, Endpoint Security, Windows, Linux, System Administration, Data Security, Mac Os, Diagnosing network latency, Reading and analysing log files, Email and mail flow troubleshooting, Enterprise Cloud Services, Active Directory, Forcepoint DLP, Red Hat Linux fundamentals, Information Security Concepts, Networking basic concepts, MSSQL fundamentals, Packet Capture Analysis, Endpoint application stack diagnostics, SMTP Protocol, Windows and Linux memory dump capture and analysis

Technical Support Engineer

Cohesity

3-12 yrs

Bengaluru, India

Skills:

strace , systemtap , VMware, Symantec, Gdb, Smb, Tcpdump, Cifs, wireshark, Linux, Netapp, Commvault, Nfs, Emc, crash, AI tools, ftrace