Technical Support Engineer

Industry: I.T

Candidates Required for 2 Location:

1> Mumbai: 28/D1, Shri Krishna Society Mhada Mulund (East) Mumbai- 81.

2> Gurgaon:

Designation: L1 Technical Support Engineer

CANDIDATES SHOULD WORK ON FIELD ONLY

Mandatory to TRAVEL within Mumbai for on-site support to clients

Salary: Competitive hike based on last drawn CTC

2+ years of experience in technical support or IT helpdesk roles.

Working Days: Mon. To Sat.

Working Days: 6 Days (Sunday Off)

Shift Timings: 10:00 AM to 6:30 PM

Role Overview:

We are looking for a proactive L1 Technical Support Engineer to provide first-level

technical assistance and ensure smooth IT operations. The ideal candidate will resolve basic

technical issues and escalate complex problems to senior teams when necessary. TRAVEL within Mumbai for on-site support to clients

Key Responsibilities:

1. Technical Assistance:

Provide first-level support for desktops, laptops, and other IT hardware.

Address common software and network issues.

2. Troubleshooting:

Identify and resolve basic hardware and software concerns.

Escalate unresolved issues to L2 or senior technical teams.

3. Installation & Setup:

Assist in the installation, configuration, and setup of IT devices and

peripherals.

4. Task Management:

Document user issues, solutions provided, and escalate tickets as needed.

Maintain timely updates on task progress.

5. Customer Interaction:

Deliver professional support to end-users.

Ensure excellent communication and high levels of customer satisfaction.

Skills & Qualifications:

Strong knowledge of basic troubleshooting for hardware and software.

Familiarity with network basics (preferred).

Excellent communication and problem-solving skills.

Ability to work collaboratively in a fast-paced environment.

Be a part of a team dedicated to delivering exceptional IT solutions!