Technical Support Engineer

Route Mobile Rml

Mumbai

2-3 Years

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Posted 25 days ago
Over 100 applicants

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Job Description

Take ownership of all standard and premium rated MO related duties and administration, as well as all escalated coverage, connectivity and routing queries
Supplier / gateway communications.
Training of staff in MO tools and processes when required.
Gateway communication: reporting failures and any errors, such as character encoding, non-delivery, delays or feature support to suppliers.
Respond to queries regarding all connectivity issues such as gateways, routing, pricing, profiles, features, and delivery queries from internal staff.
Making changes on router to gateways, such as adding new destinations, disabling faulty routes, updating feature support, pricing changes, etc.
Gateway monitoring to ensure gateway uptime is maintained.
Complete monthly feedback reports for management

More Info

Job Type:

Permanent Job

Industry:

Information Technology

Role:

Technical Support Engineer

Function:

Employment Type:

Full time

Open to candidates from:

Indian

About Company

Route Mobile Rml

Route Mobile is a leading Cloud Communication Platform provider, catering to enterprises, over-the-top (OTT) players and mobile network operators (MNO). Our range of enterprise communication services includes smart solutions in Messaging, Voice, Email, and SMS Filtering, Analytics & Monetization. Since its inception in 2004, Route Mobile has been enhancing mobile communications through technology upgrades and product innovations; meeting the needs of a diverse clientele across geographies. Our customizable, user-friendly, and effective solutions enable enterprises and mobile operators to deliver efficient services to their customers.

Job ID: 123036923

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