Technical Support Engineer

Petpooja

Nashik

1-5 Years

This job is no longer accepting applications

Posted 2 months ago
Over 50 applicants

Job Description

Eligibility Criteria:

Candidates must have their Laptop and 2 Wheeler Mandatory.
Candidates should know the vernacular language.
Candidates should be comfortable in fieldwork.

Roles and Responsibilities:

Can visit our Restaurant Partners in the Field.
Provide service and customer support during field visits.
Install our POS software in their System / Device.
Give training about our product to our client.
Diagnose errors or technical problems and determine proper solutions to resolve their queries.
Build positive relationships with customers.
Research and identify solutions to software and hardware issues.
Understand the Root Cause for the ongoing problem
Ensure all issues are properly logged.

Additional Qualification and Skills:

Excellent communication skills, problem solving and troubleshooting skills.
Basic knowledge of networking principles and operating systems.
Experience with remote desktop applications and help desk software.
Hands-on experience with Windows/Linux/Mac OS environments.
Hardware and Network Configuration.
Software Installation and Training.

Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus

Role:IT Support - Other

Industry Type:IT Services & Consulting

Department:IT & Information Security

Employment Type:Full Time, Permanent

Role Category:IT Support

Education

UG:Any Graduate

More Info

Job Type:

Permanent Job

Industry:

Software

Role:

Technical Support Representative (Non- voice)

Function:

Customer Service/Call Centre/BPO

Employment Type:

Full time

Open to candidates from:

Indian

About Company

Petpooja

Petpooja is the largest next generation Point of Sale Software platform with the usage of more than 85,000+ outlets live across India. We are a Product base software company based out of Ahmedabad, Gujarat.

The company is present in more than 145+ cities across India, with more than 1200+ employees working on a mission to organize the unorganized food sector in India and across the globe. We provide holistic restaurant management software including billing, inventory management, online ordering and all other front and back of house management modules that any restaurant requires - right from independent outlets to chains with over 200 outlets. Over Rs 7,000 crore+ bills are made on our platform every year.

Petpooja platform handles more than 5 Million invoices daily with more than 20 Million API calls per day and interacts with Terra-byte Databases. Platform created is OS (Windows, Mac, Linux) independent and Browser independent. The platform encompasses technologies like - Node.JS, Python, PHP, Adobe, MySql, MongoDB, SQLite and various front end JS frameworks. We are extensively using various AWS services to create a seamless experience for our customers.
Petpooja works closely with 80+ companies/organizations like Zomato, Swiggy, UberEats, PayTM, UPI, HDFC Bank, Yes Bank, PineLabs, BijliPay, ONDC etc. The platform is at fore-front (in the world) in building and applying next generation Machine Learning Models from Point-of-Sale systems.

Job ID: 113105909

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