Description
We are seeking a motivated IT Technical Support Engineer to join our team in India. This entry-level role is ideal for freshers looking to kickstart their career in IT support. You will be responsible for providing technical assistance to users, troubleshooting issues, and ensuring a smooth operational environment.
Responsibilities
- Provide technical support to end-users via phone, email, and chat.
- Troubleshoot hardware and software issues on various devices.
- Install, configure, and maintain computer systems and applications.
- Document technical issues and resolutions for future reference.
- Assist in the setup and maintenance of network systems.
- Collaborate with other IT team members to resolve complex issues.
- Train users on new technologies and tools as needed.
Skills and Qualifications
- Strong understanding of computer hardware and software systems.
- Familiarity with operating systems such as Windows, macOS, and Linux.
- Basic knowledge of networking concepts and protocols.
- Excellent problem-solving and analytical skills.
- Strong communication skills, both verbal and written.
- Ability to work independently and as part of a team.
- Knowledge of ticketing systems and remote support tools is a plus.
- Relevant certifications (e.g., CompTIA A+, ITIL) are an advantage.
