Job Description:
We are seeking a skilled Technical Support Engineer to join our team. The ideal candidate
will possess technical troubleshooting abilities, excellent communication skills, and the
Capacity to work on a range of complex issues related to API and UI. You will be responsible for providing technical support to our customers, ensuring prompt and effective resolution of their queries and concerns.
- Diagnose and resolve technical issues in a timely and efficient manner.
- Troubleshoot and resolve issues related to APIs and UI for SMS, WhatsApp, RCS.
- Ensure a seamless onboarding experience to set new customers up for success.
- Collaborate with cross-functional teams to resolve customer issues and ensure smooth operations.
- Document issues and troubleshooting steps clearly and effectively.
- Maintain a high standard of written and verbal communication while interacting with customers.
- Interface directly with customers to gather detailed information on technical issues and provide regular updates.
Requirements and qualifications
- Knowledge of SMS, WhatsApp, RCS and API and related troubleshooting.
- Technical troubleshooting skills, with the ability to resolve client problems.
- Excellent communication skills, both written and verbal, to interact effectively with customers.
- Ability to work in a fast-paced, customer-facing environment in a 24/7 rotational shift environment, if required.
- Customer service experience, especially in a technical support role in CPaaS
- Expertise in the SMS and WhatsApp
- Should be holding a degree
