Technical Support Engineer

Description

We are seeking a Technical Support Engineer to join our team in India. The ideal candidate will have 1-6 years of experience in providing technical support and will be responsible for assisting customers with their technical issues, ensuring a high level of customer satisfaction.

Responsibilities

• Provide technical support and troubleshooting assistance to customers via phone, email, and chat.
• Diagnose and resolve hardware and software issues for clients.
• Document and track customer interactions and solutions provided in the ticketing system.
• Collaborate with other teams to escalate complex technical issues when necessary.
• Conduct follow-up with customers to ensure issues are resolved satisfactorily.
• Create and maintain technical documentation and support materials.

Skills and Qualifications

• 1-6 years of experience in a technical support role or similar position.
• Proficiency in troubleshooting hardware and software problems.
• Excellent communication skills, both verbal and written.
• Ability to work independently and as part of a team.
• Familiarity with ticketing systems and customer relationship management (CRM) software.