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Job Description –
Role Title:
Location: Chennai/Ghandhi Nagar
Date of Interview- 27 June 2026(Saturday)
Mode of Interview- Microsoft Teams
Total Exp- 3 To 7Yrs
Job Requirements*
- 3 to 7 years of experience in API Management, Cloud Support, or Technical Support roles
- Strong expertise in Google Apigee (Edge Cloud and OPDK)
- Experience troubleshooting API Gateway, proxy, and runtime issues
- Proficiency in Linux/Unix or Windows system administration
- Solid understanding of TCP/IP, routing, load balancing
- Hands-on experience with HTTP, REST APIs, web technologies
- Knowledge of IAM, access control, and GCP security practices
- Experience with log analysis, monitoring, and debugging
- Minimum CEFR B2 communication proficiency
Key Responsibilities*
- Provide Tier‑2 technical support for Google Apigee customers
- Troubleshoot complex API, runtime, and gateway‑related issues
- Perform root cause analysis (RCA) and provide corrective actions
- Support customers with Apigee Edge, OPDK, and hybrid deployments
- Analyze logs, traffic flows, and policy executions
- Collaborate with product engineering and cloud teams for escalations
- Create and maintain technical documentation and case notes
- Provide high‑quality customer communication during incidents
- Support 24x7 operations under rotational shifts
Job Qualifications & SkillsSection
Details / Example ContentCloud Operation
- Strong experience with Google Cloud Platform
- Knowledge of Apigee architecture, deployment, and scaling
- Understanding of cloud security, IAM, and access controls
- Willingness to work in 24x7 rotational support
- Strong English verbal and written communication skills
Soft Skills
- Excellent communication and problem-solving abilities
- Ability to explain technical concepts clearly
- Strong collaboration and documentation practices
- Analytical and detail‑oriented approach
Good to have
- Experience with hybrid / multi‑cloud Apigee deployments
- Knowledge of OAuth 2.0, JWT, mTLS, API security standards
- Automation experience using Python or Shell scripting
- Exposure to CI/CD pipelines or DevOps practices
- Red Hat Certified System Administrator or Red Hat Certified Engineer
- Cisco Certified Network Associate (CCNA)
