Technical Support Engineer

Immediate Hiring for Technical Support @Movate, Ambit

Greeting for Movate(Formerly CSS Corp)

L1 Technical Support

Exp: 6 Months 3 Years

Location: Chennai Ambit IT Park

Primary Responsibilities Include:

Respond promptly, courteously, and knowledgeably to technical support inquiries

Provide top-tier support to all customers with a goal of first call resolution

Educate customers on system installation/use, and assist in troubleshooting

Utilize prior customer support experience to enable customer success and happiness

Use problem-solving skills to solve customer issues and address concerns

Outbound calls to current customers to address issues, when needed

Skillset :

High school diploma or general education degree (GED);

6 Months to 1 year experience in Technical Support or Customer Support Environment

Proven success in a phone-based customer service or call center position

Ability to understand and determine root causes to customer issues

Comfortable with technology and ability to provide technical assistance for consumer electronics

Strong work ethic and the drive to contribute to company goals

Clear and effective phone communication skills to ensure all customer issues are resolved

Ability to work independently and in a team setting

Ability to prioritize in a fast-paced environment and excellent time management skills

Positive, can-do attitude and eager for continuous improvement

Strong commitment to customer happiness and satisfaction

Thanks,

Deepu

[Confidential Information]