Technical Support Engineer (MFS)

• Graduate with 3+ years of Product Technical support experience
• Preferred Background - B.SC. IT, BE, BCA, MR, MSC IT, etc.
• Server administration certification - RHEL
• Knowledge of MySQL/Oracle Linux is must.
• Understanding of Java/PHP/C would be added advantage.
• Understanding related to Fintech Domain

Technical Expertise

• Experience of Windows Server Administration, Monitoring and troubleshooting tools.
• Working hands on experience on Linux.
• Working hands on experience on Database its troubleshooting
• Experience in scripting
• Excellent problem-solving skills with a desire to take on responsibility
• Have very good troubleshooting and analytical skills, System performance tuning.
• Participate in root cause analysis if needed.
• Maintain and update network diagrams and Service provider information.
• Preferably experience in network management, monitoring and troubleshooting tools.
• Good document and technical skills.
• Excellent written and verbal communication skills with ability to communicate technical issues to nontechnical and technical audiences
• Familiarity with backup and recovery software and methodologies.
• Additional experience in Fintech domain is an added advantage.

General Expertise

• Exhibit a high level of individual initiative / effectively lead a team Continually seeks opportunities to increase customer satisfaction and increase client relationships.
• Build s a knowledge base of each client s business, organization, and objectives.
• Manages day to day client interaction, communicate effectively with clients to identify
• needs.
• Create, or participate in the creation of Support / Solution documentation or UAT testing for Customization deliverables.
• Work with the client and / or all stake holders to ensure changes are understood and approved.
• Ensure solution designed meet s internal and client expectations with respect to quality, delivery timelines and strategy.
• If needed, create customized reporting for the client or team or stack holders.
• Good communication skills Self-confidence are must. Preferred fluency in English.
• Ability to take direction from all levels Provide guidance for the team with technical architecture as needed
• Provide technical leadership for team through design and code reviews, ensuring best
• technical practices are applied