Technical Support Engineer, Level 3 - VCF Telco Cloud Platform

The following will help you to be successful and support global enterprise customers within a team environment:

• You will have experience with VMware products with a good understanding of cloud and virtualization technologies, including working product knowledge of VMware vSphere or another VMware technology.
• Have a Bachelors degree with 5+ years of related industry working experience or aMasters degree with 3+ years experience.
• Hold excellent communication skills and account management or customer engagement experience.
• Be fluent in spoken and written English language.
• Able to troubleshoot, research, and resolve a wide range of issues in creative ways using labs, logs bundles, peer to peer collaboration and other tools you will learn in this role.
• Strong ability to document your interactions with customers or internal stakeholders regarding an issue, its scope and the steps taken to diagnose resolve it.
• Certifications in Linux, Linux-enabled solutions, or other technologies for managing on premise or hosted hardware and software solutions will allow you to navigate through complex issues (e.g., Installation, Upgrades, Setting up Networking, Managing System Storage)
• Ability to partner with Engineering, Field Teams, and technical experts to resolve issues and make it easier for customers to use our technology.