Technical Support Engineer - L3 MIST Wired Assurance

Hewlett Packard Enterprise

Bengaluru

5-8 Years

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Posted 13 days ago
Over 50 applicants

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Job Description

This role focuses on owning and resolving complex customer-reported networking issues while delivering a consistently high-quality customer experience. The position involves handling critical escalations, advanced troubleshooting across enterprise, campus, and data center networks, and contributing to continuous improvement through knowledge sharing and mentoring.

Key Responsibilities

Own customer-reported issues end-to-end with a strong focus on resolution and customer impact
Lead critical escalations and drive issues to closure through structured troubleshooting
Engage with internal product, engineering, and escalation teams to resolve complex technical challenges
Analyze and troubleshoot high-impact networking problems across enterprise and data center environments
Contribute to knowledge creation, documentation, and continuous improvement initiatives
Support mentoring and skill development activities within the support organization

Required Technical Skills

Strong logical approach to troubleshooting complex networking issues
Solid understanding of networking architectures and switching technologies including xSTP, VRRP, LACP, 802.1X, CoS, and multicast
In-depth knowledge of IP protocols such as ARP, ICMP, TCP, UDP, DNS, and DHCP
Hands-on understanding of wireless standards, Power over Ethernet, and multi-chassis architectures
Experience with data center networking protocols including EVPN, VXLAN, BGP, and OSPF
Self-driven learner with a continuous improvement mindset

Good-to-Have Skills

Experience with scripting using Python or Shell
Exposure to cloud-based networking solutions
Relevant industry certifications such as JNCIE, CCIE, or cloud and wireless certifications

Who Should Apply

Engineering graduates with 5 to 8 years of experience in technical support roles for enterprise, campus, data center, or cloud networks
Professionals who enjoy solving complex technical problems and thrive in fast-paced, dynamic environments

More Info

Job Type:

Permanent Job

Industry:

Information Technology

Role:

Technical Support Engineer

Function:

Employment Type:

Full time

Open to candidates from:

Indian

About Company

Hewlett Packard Enterprise

The Hewlett-Packard Company, commonly shortened to Hewlett-Packard or HP, was an American multinational information technology company headquartered in Palo Alto, California. HP developed and provided a wide variety of hardware components, as well as software and related services to consumers, small and medium-sized businesses (SMBs), and large enterprises, including customers in the government, health, and education sectors. The company was founded in a one-car garage in Palo Alto by Bill Hewlett and David Packard in 1939, and initially produced a line of electronic test and measurement equipment. The HP Garage at 367 Addison Avenue is now designated an official California Historical Landmark, and is marked with a plaque calling it the "Birthplace of 'Silicon Valley'".

Job ID: 139798011

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