Technical Support Engineer - L2

Roles & Responsibilities:

• Hiring & Training: Recruit, onboard, and provide comprehensive training for support staff.
• Performance Management: Set performance goals, monitor individual and team performance, and provide coaching and feedback.
• Employee Development: Motivate and mentor team members to foster a high-performing, skilled support team.
• Scheduling & Resource Management: Manage staff scheduling, optimize resource allocation, and create shift schedules.
• Daily Operations Oversight: Ensure efficient and timely handling of customer inquiries and issues.
• Customer Satisfaction: Implement strategies to improve and maintain high-quality support services, enhancing overall customer experience.