Search by job, company or skills

Technical Support Engineer

1-6 Years

This job is no longer accepting applications

Job Description

We are seeking a Technical Support Engineer to join our team in India. The ideal candidate will provide exceptional technical assistance to our customers, helping them resolve issues related to our products and services.

Responsibilities

  • Provide technical support to customers via phone, email, or chat.
  • Diagnose and troubleshoot technical issues related to software and hardware.
  • Document issues and their resolutions in the ticketing system.
  • Collaborate with other teams to resolve complex technical issues.
  • Educate customers on the use of products and services.
  • Maintain a high level of customer satisfaction by providing timely and effective support.

Skills and Qualifications

  • Bachelor's degree in Computer Science, Information Technology, or related field.
  • 1-6 years of experience in a technical support role or similar position.
  • Strong understanding of operating systems, networking, and software applications.
  • Proficiency in troubleshooting hardware and software issues.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Familiarity with ticketing systems and remote support tools.

More Info

About Company

We would like to introduce our consultancy IMAGINATORS- TRY GOING BEYOND, that has been into recruitments for the past 19 years. We have been an established and popular consultancy with an excellent track record for the best customer service in IT (Sap, Jawa, Full Stack, Cloud Success, Application Developer, Data Analyst, IT Consultant, Network Engineer, MS O365), KPO, BPO, INSURANCE, TRAVEL, EDUCATIONAL & BANKING SECTOR. We cater to both International and Domestic Players in the market.

Job ID: 124312065

Similar Jobs

Bengaluru, India

Skills:

IpsecCcnaSSLCloud ComputingLinux OsAuthenticationWafCcnpPythonHardware RedundancyVirtualization TechnologiesVoIPNetwork Security Expert NSE7Routing and Switching FundamentalsDynamic Routing ProtocolsSD-WAN

Bengaluru, India

Skills:

DevopsSaaS platformsTechnical Customer SupportB2B tech productsTroubleshooting

Bengaluru, India

Skills:

information technology infrastructure library ScriptingServicenowIt Service ManagementMicrosoft Office 365Help Desk SupportOperating SystemsAutomationAgile MethodologyWindows ServersDesktop SupportLinuxComputer HardwareMicrosoft AzureComputer ScienceActive DirectoryMicrosoft Windows 10Peripheral DevicesTechnical SupportIssue Tracking

Bengaluru, India

Skills:

Enterprise SoftwareJavaDistributed SystemsApache KafkaCloud InfrastructureLinux AdministrationKafka Connectdata platformsConfluent Platform

Bengaluru, India

Skills:

ElasticsearchShell scriptingKafkaCouchbaseRest ApisDiameterKubernetesHTTP2Linux UNIX systemsSs7

Beware of Scammers

We don’t charge money for job offers