Roles & Responsibilities:
- Maintain at least 90% customer satisfaction and exceed 70% system availability.
- Adhere to disposition rates 95% of the time, keeping refusal rates under 3%.
- Complete all assigned training prior to due dates.
- Demonstrate a collaborative nature and take full ownership of all tasks and responsibilities.
- Drive full and complete resolution of customer issues.
- Work with internal and external stakeholders to meet and exceed expectations and goals.
- Apply a logical approach to troubleshooting and consistently maintain a professional demeanor.
- Adapt quickly to changes, demonstrating a growth mindset and commitment to self-improvement.
- Utilize various support tools, including telephony systems, ticketing platforms, and knowledge bases.
- Leverage experience or education in electronics or information technology to support technical solutions.
