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Technical Support Engineer

Ghrs Training
Pune
1-6 Years
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  • Posted a month ago
  • Over 500 applicants
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Job Description

Ghrs Training is looking for a Technical Support Engineer to join our team. If you have a passion for technology and proven experience in international technical support, this role is for you!

Key Responsibilities:

  • Provide technical assistance and troubleshooting to international customers via an international voice process.
  • Serve as a key point of contact on the Service Desk, efficiently handling and resolving technical issues.
  • Utilize ServiceNow for accurate logging, tracking, and management of support tickets.
  • Perform comprehensive troubleshooting for various hardware, software, and network-related problems.
  • Escalate complex issues to senior engineers when necessary, ensuring timely resolution and customer satisfaction.
  • Maintain clear and concise communication with customers throughout the support process.

About You:

  • You have a minimum of 1 year of experience in International Technical Support.
  • You possess strong technical support and troubleshooting skills.
  • You are proficient in using ServiceNow for IT service management.
  • You have excellent verbal communication skills, essential for an international voice environment.
  • You are customer-focused, with a problem-solving mindset and attention to detail.

More Info

Job Type:
Permanent Job
Industry:
Training
Role:
Technical Support Engineer
Function:
IT
Employment Type:
Full time

About Company

Ghrs Training

At GHRS Training LLP, we are dedicated to empowering individuals with the skills that matter in today’s dynamic job market. As the training arm of Genesis HRS, we bring our deep industry knowledge and recruitment expertise to design practical, market-driven training programs. We specialize in preparing freshers and early-career professionals for successful careers through hands-on learning in recruitment, HR operations, and other high-demand domains. Our vision is to evolve into a multi-skill training hub, offering specialized programs tailored to current and emerging industry needs.

Job ID: 121110331

Jobs by Skill - IT
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Last Updated: 30-04-2026 09:19:09 AM
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